Cv994 Privacy Policy — Your Data, Our Responsibility
Last Updated: January 2026 | Applicable to users in Bangladesh
Table of Contents
Learn About This Policy
Cv994 takes the privacy of Bangladesh users seriously. When you use our website or mobile platform, we collect certain information to improve your experience. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it secure. Reading this policy will help you understand your rights and how to reach us if needed. By using our services, you are considered to have accepted the terms of this policy.
What Information We Collect
Account & Identity Information
When you register with cv994, we collect your name, email address, mobile number, and date of birth. National ID or passport details may also be required for age verification. Login credentials are stored in encrypted form to keep your account secure. Your profile information is used solely for service delivery and legal compliance. Your password or PIN is never shared with any third party under any circumstances.
Payment & Financial Information
For BDT transactions in Bangladesh, we process payment information for bKash, Nagad, Rocket, and bank transfers. Payment data is handled directly through secure payment gateways, and full card numbers are never stored on our servers. Transaction history is retained for the period required by regulatory bodies. We use automated monitoring to detect and prevent suspicious financial activity. You will be notified promptly of any unusual transactions to keep your finances secure.
Device & Browser Information
Information about your device type, operating system, browser version, and screen resolution is collected automatically. Your IP address and approximate location (at the district level within Bangladesh) are used for security verification. For mobile app users, device ID and push notification tokens may also be collected. This data helps us improve the mobile experience and resolve technical issues faster. Location data is never shared with advertisers.
Behavioural Usage Data
We log the pages you visit, how long you spend on them, and which games or betting sections you engage with. This data is used to optimize the platform's design and user experience. It also helps us put together relevant promotions and offers — always based on your consent. Usage patterns are monitored to identify unusual behavior and support responsible gaming. All analytics are conducted without personally identifiable information.
How We Use Your Information
Service Operations
Your data is used to keep your account active, process transactions, and ensure an uninterrupted gaming experience. cv994 verifies your information each session to maintain accurate service delivery.
Security & Fraud Prevention
Data is analyzed to prevent unauthorized access, identity fraud, and financial scams. When suspicious activity is detected, immediate steps are taken to protect the account.
Personalized Offers
Relevant promotions are sent based on your preferred betting categories and gaming history. You can opt out of these marketing communications at any time.
Service Improvement
User behavior is analyzed to continuously improve the platform's design, speed, and functionality. This data is essential for developing new features that meet the needs of the Bangladesh market.
Legal Compliance
Data is retained as required by regulatory guidelines and local law. This includes use in anti-money laundering (AML) compliance and Know Your Customer (KYC) verification processes.
Responsible Gaming
Data is used to identify problem gaming behaviour and provide timely support. Ensuring user well-being is one of cv994's core commitments.
Cookies & Tracking Technologies
Cv994 uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser that help recognize you on return visits. We use three main types: essential cookies required for core functionality, preference cookies that remember your settings, and analytics cookies that gather aggregate usage statistics. You can disable non-essential cookies at any time through your browser settings, though doing so may limit certain features.
Local storage and session storage are also used to maintain your login state and temporarily hold gaming session data. Third-party advertising tracking cookies are not used on cv994.
Cookie Types
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Essential Cookies
Essential for login, security verification, and payment processing.
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Preference Cookies
Remembers your language, theme, and personal settings.
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Analytics Cookies
Anonymous statistics used to improve our services.
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Ad Tracking
No third-party advertising cookies are used.
Data Retention & Security Measures
Cv994 uses industry-standard security technology to protect your personal data. All data is transmitted via SSL/TLS encryption and remains encrypted at rest on our servers. Account passwords are stored using a one-way hashing algorithm and can never be recovered. You can further strengthen your account security by enabling two-factor authentication (2FA). Our systems undergo regular security audits and penetration testing to identify and address vulnerabilities quickly.
How long we retain your data depends on its type and purpose. Information tied to active accounts is kept for as long as the account remains open. Financial transaction records are retained for a minimum of five years as required by law. Data that is no longer needed after an account is closed is securely deleted or anonymized. In the event of a data breach, we will notify affected users within the legally required timeframe and take all necessary protective measures.
Security Layers
- SSL/TLS Encryption
- Password Hashing
- Two-Factor Verification
- Regular Security Audits
- Firewall Protection
- Automated Threat Detection
Sharing Information with Third Parties
Cv994 never sells your personal information or shares it with third parties for advertising purposes. That said, limited data sharing may be necessary in specific circumstances, as detailed below.
Payment Processors
Only the information necessary to process transactions is shared with approved payment gateways, including bKash and Nagad. These providers maintain their own security standards.
Regulatory Authority
Information may be disclosed to relevant regulatory bodies as required by law or court order. Only the minimum necessary data is provided in such cases.
Technology Partners
Limited data is shared with trusted technology providers under contractual terms for platform operations. They are not permitted to use this data for their own purposes.
Emergency Situations
Information may be shared with investigative authorities upon request to help prevent fraud, money laundering, or other illegal activity. Proper legal procedures are followed in all such cases.
Your Rights Over Your Data
Every registered user of cv994 has the following rights over their personal data. You can contact our support team at any time to exercise these rights.
Right to Access Your Data
You can request to know what information we hold about you at any time. Most details are accessible directly from the Profile section once you log in. For a more comprehensive breakdown, submit a written request to our support team and we will respond within 30 days.
Right to Rectification
You have the right to correct any inaccurate information, such as your name, mobile number, or address. Many details can be updated directly in your Profile Settings, though changes to key identity information will require verification.
Right to Erasure
When closing your account, you may request that your personal data be deleted. However, where legal obligations apply — such as the requirement to retain financial records — that specific data will be kept for the designated period.
Right to Object to Processing
You can object to your data being used for marketing communications or personalised offers. Opt out at any time by updating your notification preferences in Account Settings or by contacting our support team.
Policy Updates & Contact Us
Policy Update Process
Cv994 may update this Privacy Policy from time to time as needed. Registered users will be notified of any significant changes via email or in-app notification. The effective date of the latest update will always be clearly displayed at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.
Support & Contact
For any privacy-related questions, complaints, or requests to exercise your rights, please reach out to our support team directly. We typically respond within 48 hours on business days, and aim to resolve complex matters within 30 days. All complaints are handled with complete confidentiality.
Email: support@cv994.biz
Our support team is available 24/7, seven days a week.
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